Upgrader requires user with admin privileges.Make sure you backup your site’s database and files PLEASE DO NOT SKIP.For user using control panels like CPanel or Plesk, you can utilize the systems file manager to upload the package to your server then simply extract the package while making sure the path hierarchy is maintained. This can be accomplished by decompressing the download and then using an FTP client to transfer files in upload directory/folder to your server, overwriting existing osTicket files. After you have successfully downloaded the osTicket package to your computer you will need to prepare the files to be uploaded to your web server, where the old version of osTicket is running - overwriting the existing files.
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December 2022
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